Returns & Exchange

At Craftroots, we hold ourselves to the highest quality standards and take great care in our deliveries. If, by any chance, your purchase doesn't meet your expectations, here's a comprehensive guide to our return and exchange policy:

Eligibility Criteria for Return:

1. To initiate a return, you need to:

• Present proof of purchase.
• Share the reason for the return via email at support@craftroots.com.

1. We'll take care of the reverse pick-up for you.

2. After the package is delivered to our warehouse and the product is confirmed to be in good condition, a credit note will be provided within 3 to 7 working days.

3. The credit note is valid for six (6) months from the date of issue and can be redeemed online.

4. Make sure to:

• Keep the price tag intact.
• Retain the original packaging.
• Keep the product in its original condition.

1. Please note that items not meeting the specified criteria will be returned to you.

Eligibility Criteria for Exchange:

Your purchase may be eligible for exchange under the following criteria:

• Craftroots garments can be exchanged for size-related issues within 7 days of delivery, provided the original packaging and tags are intact, and the product is unused.
• Unused footwear is eligible for exchange. Worn soles from trials must be on a carpeted surface.
• Home decor products can be exchanged if they have a quality/manufacturing defect or are delivered broken.
• Exclusions include sale/discounted items, accessories, jewelry, customized products, special bulk orders, international orders, and online-purchased gifts.

Exchange Process:

1. If your purchase meets the exchange criteria:

• Contact our customer care team within 7 days of delivery through a call or email.
• Call at +91-9875186267, Monday - Saturday 10.00 AM to 6.00 PM IST
• Email at support@craftroots.com
• Provide necessary details for damage/quality issues.
• For garment size exchange, mention the purchased size, the size issue, and the new size requirement

1. Our team will investigate and respond within 2 working days.

Quality Issue/Defect Exchange:

1. Pack the product in its original packaging with all inclusions.

2. A reverse pick-up will be arranged.

3. After inspection, a fresh piece will be dispatched or a credit note issued for the full amount.

4. Our credit notes can be used on our website and in stores.

Size Exchange of Garments:

1. Pack the product in its original packaging.

2. Send it to our address provided.

3. After inspection, a new item will be sent, and you'll cover the shipping costs.

4. In case of no replacement, a credit note will be issued after deducting initial shipping charges.

5. Please note: Size exchanges are not applicable for sale/discounted purchases or customized orders.

Refund Policy

• If your purchase meets the eligibility criteria mentioned under the Return & Exchange Policy.
• If, in the rare instance, exchange isn't possible, we'll issue a credit note sent to the registered email address or the one used during the purchase.
• The credit note is valid for six (6) months from the date of issue and can be redeemed online.

General Terms & Condition:

• Once the orders is confirmed and shipped, they cannot be cancelled or amended.
• Products bought during sale periods or with discounts are not eligible for return or exchange.
• Products purchased before a sale cannot be exchanged during the sale period.
• Items bought online cannot be exchanged or returned in stores and vice versa.
• No refunds if the customer provides a wrong or incomplete shipping address.
• No refunds if there are 3 failed delivery attempts or if the package is refused by the recipient.
• No refunds for international shipments if the recipient refuses to pay the Duty mandated by the respective country and doesn't collect the order from the Shipping agency.
• Ensure the delivered package is in good condition and not tampered with before signing off acceptance.
• In case of a damaged package, keep the original packaging, price tags, invoices, labels, etc. until our team reviews it. Write "Received Damaged" on the delivery receipt when accepting and signing off with the courier partner.
• For sale-related policies, check our Sale T&Cs.
• Disclaimer: All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions Policy would prevail.

Visit Us

Veer House, Near IOC Petrol Pump, Judges Bunglow Road, Bodakdev, Ahmedabad 380054

Get in Touch

9875186267

info@craftroots.com