Customer Service

1. How can I get in touch with customer service?

   Just shoot us an email using our Contact Us page!

2. Is my personal information shared with others?

   No worries! Your information is safe with us. Check out our Privacy Policy for all the nitty-gritty details.

3. Can I place an order by emailing it?

   Absolutely! Simply send us your order at support@craftroots.com.

4. What do I do if I encounter issues with my order?

   Reach out to us at support@craftroots.com. If your delivered goodies have problems, let us know within 24-48 hours!

5. Can I make changes to my order after payment?

   Once payment is made, orders generally cannot be changed or edited.

6. Can I cancel my order after payment?

   Unfortunately, once you've hit that payment button, the order becomes as unchangeable as a superhero's secret identity.

Return & Exchange:

1. What's the scoop on your return policy?

   Craftroots is all about quality. Check out our return & exchange policy or connect with our customer care at support@craftroots.com if your purchase isn't bringing you joy.

2. When can I expect a refund for returned products?

   For the scoop on refund timelines, dive into our return & exchange policy.

3. How do I exchange an item?

   To exchange an item, simply email us at support@craftroots.com. Alternatively, we can add store credit to your account that you could use for your next purchase within 6 months.